dbkks Privacy Policy
Your personal information is completely safe with us. This policy clearly describes how dbkks collects, stores, and uses your data.
Introduction and Scope
This privacy policy ("Policy") applies to all services, websites, and applications of the dbkks platform ("we", "dbkks"). When you register, log in, or use our services on dbkks, you agree to the terms of this policy.
We give the highest importance to the privacy of users in Bangladesh. Keeping your personal information secure is our primary responsibility, and we store your data using SSL encryption and modern security technology.
Please read this policy carefully. If you have any questions, you can contact us directly via live chat.
What Information We Collect
Information You Provide Directly
When you create an account or use our services on dbkks, we may collect the following information:
- Full name and date of birth
- Email address
- National ID or passport details (for identity verification)
- Payment-related information — such as bKash, Nagad, or Rocket numbers and bank account details
- Preferred language and communication method
Automatically Collected Information
When you visit our platform, some information is collected automatically:
- IP address and device type
- Browser type and language
- Pages visited and session duration
- Usage data collected through cookies and web beacons
- Referral source (where you came from to reach our site)
Information Received from Third Parties
For the purpose of identity verification and fraud prevention, we may receive certain information from trusted third parties. This information is used solely to ensure security and to meet our legal obligations.
How Information Is Used
Providing and Operating Services
We use the information you provide for the following purposes:
- To create and manage your account
- To process deposit and withdrawal transactions
- To provide bonuses, promotions, and rewards
- To ensure the security of your account
- To provide 24/7 Bengali live chat support
Legal and Security Purposes
We may use your information to detect and prevent fraud, comply with anti-money laundering (AML) regulations, and ensure responsible gaming. This is essential for your protection and that of other users.
Age verification and identity confirmation are also part of this process. dbkks only provides services to those aged 21 or older.
Communication and Notifications
With your consent, we may send promotional offers, bonus updates, and important platform-related notifications. You may request to opt out of such communications at any time.
Data Storage and Sharing
Data Retention Period
We retain your information for as long as your account is active and for a specified period thereafter in accordance with applicable legal requirements. Even after an account is closed, transaction records and identity verification data may be kept for a defined period due to regulatory obligations.
Sharing Information with Third Parties
dbkks does not sell your personal information to third parties. However, information may be shared in the following limited circumstances:
- Payment processors: To complete transactions via bKash, Nagad, Rocket, and bank transfer
- Technology service providers: Trusted partners who operate and maintain the platform
- Law enforcement agencies: Based on legal orders or regulatory requirements
- KYC providers: Service providers engaged for identity verification
All third parties are contractually bound to meet our privacy standards and may only use your information for the specified purpose.
International Data Transfers
Our servers or the infrastructure of our technology partners may be located outside Bangladesh. In such cases, your information is transferred through secure channels and in compliance with applicable privacy regulations.
Cookies and Tracking Technologies
Use of Cookies
dbkks uses cookies to improve your browsing experience. Cookies are small text files stored on your device.
We use the following types of cookies:
- Essential cookies: To maintain login sessions and ensure security
- Functional cookies: To remember your preferences and language settings
- Analytics cookies: To monitor and improve site usage
You can control or disable cookies by changing your browser settings. However, disabling certain cookies may cause some platform features to not work properly.
Your Rights and Controls
Right to View and Correct Information
By logging into your account, you can view and update your personal information. If any information is incorrect, please contact us directly — we will correct it promptly.
Request to Delete Information
You may request the deletion of your personal information. However, deletion may not be possible where legal obligations, pending transactions, or active disputes exist. We will inform you clearly in such cases.
Opting Out of Marketing Communications
If you no longer wish to receive promotional emails or notifications from dbkks, inform our support team at any time. We will action your request promptly. Important account-related notifications fall outside the scope of opt-out.
Data Portability
You may request a copy of the personal information we hold about you. Where applicable, we will provide the data in a structured, commonly usable format.
Data Security Measures
Technical Security
dbkks uses industry-standard security technology to protect your information:
- SSL/TLS encryption — all data transmissions are secured
- Encrypted databases — protection of stored information
- Two-factor authentication (2FA) available
- Regular security audits and risk assessments
- Restricted access controls — only authorized staff can access information
Limitations of Security
Although we are committed to maintaining the highest level of security, it is not possible to guarantee 100% security on the internet. Keep your account password confidential, and if you notice any unusual activity, notify our support team immediately.
Protection of Payment Information
Your bKash, Nagad, Rocket, or bank account information is stored with the highest level of protection. Sensitive financial data such as card numbers is not stored directly on our servers — it is processed in a tokenized manner through a payment gateway.
Minor Protection and Responsible Gaming
Age Verification Policy
dbkks only provides services to those aged 21 or older. We verify age at registration and during withdrawals. If an account holder is found to be a minor, the account will be closed immediately and the relevant information will be reported to the appropriate authorities.
Use of Information for Responsible Gaming
We monitor your gaming behavior to identify signs of problematic gambling. Using this information, we may send you alerts or help you set limits where needed. For more details, visit our Responsible Gaming page.
Policy Changes and Contact
Notice of Policy Updates
dbkks reserves the right to amend this privacy policy at any time. If significant changes are made, we will notify you by email or through an in-platform notification. If you continue to use the service after a change, it will be assumed that you have accepted the updated policy.
We therefore recommend visiting this page regularly.
Dispute Resolution
If you have a privacy-related complaint or dispute, please contact our support team first. We take your concerns seriously and work toward a quick resolution. In most cases, a solution can be reached through direct discussion.
Privacy Contact
24/7 live chat — instant assistance from any page on the site
Privacy-related requests are generally processed within 7 business days.
Your privacy is our commitment
At dbkks, your information is never sold, never shared without cause, and never misused. We operate an SSL-secured platform and are committed to being honest with you.