❓ Frequently Asked Questions
dbkks FAQ — Answers to All Your Questions
Account, deposits and withdrawals, bonuses, cricket betting and security — detailed answers to everything, right here.
Welcome to dbkks. On this FAQ page we have provided detailed answers to the questions most frequently asked by players in Bangladesh — from opening an account to transactions via bKash and Nagad, welcome bonus terms, betting on BPL matches, playing slots and responsible gaming. If you cannot find the answer to your question here, our 24/7 Bengali live chat support is always ready.
Account and Registration
To open an account at dbkks you will need an active mobile number, a valid email address and your full name. The registration process is entirely online and can be completed in just a few minutes. Register with accurate information, as identity verification may be required at the time of withdrawal.
dbkks is only for those who are 21 years of age or older. When creating an account you must confirm that you are at least 21 years old. Registration by minors is strictly prohibited and any such account, if identified, will be closed immediately.
No, only one account per person is allowed. Attempting to create multiple accounts from the same mobile number or device may result in suspension and any bonuses will be cancelled. Use one account properly for the best experience.
Click the "Forgot password?" option on the login page and enter your registered mobile number or email. You will receive a verification code that you can use to set a new password. If you have trouble with the process, contact the support team via live chat.
Yes, absolutely. dbkks is fully mobile-friendly. The site runs smoothly from the browser of any Android or iOS smartphone. There is no need to download a separate app — all games can be played and transactions made directly from the browser.
Deposits and Withdrawals
You can currently deposit at dbkks via bKash, Nagad, Rocket and bank transfer. The mobile banking options have been added with the convenience of Bangladeshi players in mind. The minimum deposit amount for any method is ৳300.
Money deposited via bKash or Nagad is generally added to your dbkks account within a few minutes. There may occasionally be a slight delay due to network congestion. If a long time has passed, contact support with your transaction ID.
Approved withdrawals are generally processed within 10 to 45 minutes. If the request is submitted with accurate details, the money arrives in your mobile banking or bank account within that time. If identity verification is still pending, it may take longer.
The minimum deposit amount for all methods is ৳300. The minimum withdrawal amount is ৳1,000. Before withdrawing, make sure your wagering requirements have been met, otherwise the request may be held.
dbkks does not charge any extra fees on deposits or withdrawals. However, bKash, Nagad or Rocket may apply transaction charges according to their own policies — that falls under the terms of the respective payment service. For bank transfers, check the applicable charges of your bank.
It may be possible to cancel a withdrawal request before processing has started. However, once processing has begun it cannot be cancelled. If you need to cancel quickly, contact the support team via live chat immediately.
Games and How to Play
To bet on BPL or any cricket match, first log in to your account and go to the cricket section. Choose your preferred match and market (such as match winner, top batsman, over/under), review the odds and confirm your bet amount. Live betting is also available after the match has started.
dbkks has a large collection of slots from leading providers including PG Soft, Pragmatic Play and JILI. You can play popular games such as Fortune Tiger, Gates of Olympus, Fortune Gems, Sweet Bonanza and many more. New games are added regularly — see the full list in the slots section.
RTP, or Return to Player, is a game's theoretical average return rate — an indicator of how much money may be returned on average per ৳100 bet over a long period. It is not a guarantee of future results but rather a long-term statistical average. Volatility, or the degree of variance, is also worth considering when choosing a game.
All slots and casino games at dbkks use RNG (Random Number Generator) technology, which determines the outcome of every spin or round in a completely random and independent manner. This technology is regularly tested by trusted third parties, ensuring fair play.
Yes, the live casino games from Evolution Gaming and Ezugi can be fully enjoyed on mobile. With a good internet connection you can play Live Roulette, Live Baccarat and many other games with a real dealer directly from your smartphone browser.
Aviator is a crash-style game developed by Spribe in which a plane flies and a multiplier keeps increasing. You must cash out before the plane crashes. Cashing out at the right time lets you win according to the bet multiplier. The mechanics are simple but judging the right moment takes skill.
Bonuses and Promotions
New members receive a 100% welcome bonus on their first deposit, up to ৳10,000. That means if you deposit ৳5,000 you will receive another ৳5,000 as a bonus. To receive the bonus, use the applicable promo code when making your first deposit and deposit a minimum of ৳300.
The wagering requirement for the dbkks welcome bonus is 20x. This means you must wager 20 times the bonus amount before it can be withdrawn. For example: if you receive a ৳1,000 bonus you must complete ৳20,000 in bets. Check the terms and conditions to see how much wagering counts for specific games.
The dbkks VIP program has four levels — Bronze, Silver, Gold and Platinum. You move up automatically by playing actively. Weekly cashback ranges from 0.4% at Bronze up to 1.5% at the highest level, Platinum.
Yes, dbkks regularly offers special promotions and offers for occasions such as Eid, the BPL season and the T20 World Cup. These offers are available for a limited time and separate terms may apply. Check the promotions page or ask support for up-to-date offers.
VIP cashback is calculated each week based on your net losses. Weekly cashback is up to 0.4% at Bronze, 0.8% at Silver, 1.1% at Gold and 1.5% at Platinum. Cashback is generally added to your account on a set day each week.
Security and Responsible Gaming
dbkks uses the highest standard of SSL encryption to keep your personal and financial information secure. Your data is not sold to or misused by third parties. Visit our privacy policy page for more details.
Yes, as part of responsible gaming dbkks allows you to set daily, weekly or monthly deposit limits and betting limits. Visit our responsible gaming page or contact support to learn how to set these limits.
If you feel you need a break from playing, contact us via live chat or write to [email protected] to request self-exclusion. dbkks can close your account for a set period or permanently. Responsible gaming is our highest priority.
The dbkks support team is available 24 hours a day, 7 days a week via live chat and you can communicate entirely in Bengali. You can also contact us by email at [email protected]. There is no phone or WhatsApp number — chat directly from the site.
If you feel that gaming is having a negative impact on your personal or financial life, talk to a family member or trusted friend and seek professional help. dbkks's responsible gaming page provides support information. Our goal is entertainment, not financial hardship.
If you suspect unauthorised access to your account, change your password immediately and notify us via live chat or at [email protected]. dbkks may temporarily lock your account and investigate. Use a strong and unique password for your security.
Still have questions? Contact support
Our 24/7 Bengali support team is always ready to answer any questions you have.
Contact Us
Live Chat
Chat directly with our support team in Bengali from any page on the site — available 24/7.
Email Support
For detailed questions or complaints, email us at:
[email protected]
More Information
Visit our About Us, Terms and Conditions and Responsible Gaming pages.